Refunds

The seller sets the terms

• Web and desktop (Windows, macOS): the seller and contracting party is Paddle.com Market Limited (Paddle). Paddle’s refund policy and Paddle’s buyer terms apply. Requests are also handled by Paddle’s buyer support (paddle.net; please give the e-mail address used for the purchase and the order number from the receipt).
• Android and iOS: Google Play or the Apple App Store handles purchase, payment and billing. You request refunds there under the respective store’s procedure; we cannot refund payments made through the stores.

Which terms apply to your purchase is shown on the receipt or in the seller’s confirmation. The price of the subscription is on the product page.

Request a refund

Write to us using the form below. Please give the e-mail address used for the purchase, for Paddle the order or receipt number (shown on the Paddle receipt), your player name and the reason.

• Purchase via Paddle: if your claim is justified, we trigger the refund in the Paddle dashboard. Access to the subscription then ends automatically.
• Purchase via Google Play or the App Store: we refer you to the respective store, which alone decides on refunds.

Request a refund

Name

E-mail address

MessagePlease refund my SHARDFALL subscription “Kommandant Online”. E-mail address used for the purchase: Order/receipt number (shown on the Paddle receipt): Player name: Reason:

For Paddle purchases we trigger the refund in the Paddle dashboard; for purchases through Google Play or the App Store we refer you to the store.

Please leave empty

We use your details solely to handle your request. Details in the privacy policy. Required fields are marked; without them we cannot reply.

Send request

What we commit to ourselves

Regardless of the seller, under the terms of use we refund paid periods pro rata if

• an online account was blocked wrongly (section 5),
• we discontinue the online service or the subscription and paid periods extend beyond the end date (section 6), or
• the user does not agree to changes to the terms of use and therefore terminates an ongoing subscription extraordinarily (section 11).

For purchases via Paddle we arrange these refunds ourselves; for purchases via the stores, through the respective store.

Statutory rights

Statutory consumer rights, in particular rights of withdrawal and rights in respect of defects, remain unaffected. The respective seller explains at purchase how to declare withdrawal (see terms of use, section 6).

Cancellation

You can cancel the subscription at any time, effective at the end of the paid period, where you took it out: in the Paddle customer portal, Google Play or the App Store. Instructions are on the support page. Cancelling stops the renewal; it does not by itself entitle you to a refund of periods already paid.

← Back to support & contact · Terms of use