SHARDFALL support: help and contact

All steps and the list of deleted data are on Delete account and data. In short: in the app under Settings › Account & data (immediately) or, without app access, through the deletion form with your player name; the account is then deleted after verification within 30 days.

Local data (campaign, achievements, settings) is stored exclusively on your device. You can remove it via “Settings → Reset data” or by uninstalling the app. An active subscription must additionally be cancelled in the store or with Paddle.

The subscription is managed through the channel by which it was purchased. Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions. App Store: Settings → your name → Subscriptions. Web/desktop (Paddle): “Manage subscription” link in the Paddle purchase confirmation. Cancellation takes effect at the end of the paid period. Refunds and withdrawal are governed by the terms of the respective seller. If you encounter difficulties, we are glad to assist.

Check that you are signed in to the app with the account used to purchase the subscription, and select “Restore purchases” in the subscription sheet. If this has no effect, send us your player name and the proof of purchase (order number from the store or Paddle). Please do not send payment details or passwords.

Directly in the app: tap the player profile or the message and choose “Report”. The relevant chat excerpt is sent to us. Players can also be blocked and muted. Details of the processing are given in the privacy policy.

Please state your device model, operating system version, app version (Settings → About) and a brief description of when the problem occurs. Screenshots are helpful.

No. The campaign and skirmishes against the AI run offline and without an account. Only online mode (leaderboard, friends, clans, leagues) requires an internet connection.