Delete account and data

Delete in the app (immediate)

You can delete your account yourself at any time: Settings › Account & data › Delete account & data. Deletion is immediate and final; registered accounts confirm with their password.

Without app access: request deletion

If you can no longer access the app (for example, you forgot your password), request deletion here:

1. Note your player name and, if available, your friend code (both are shown in the app under Profile).
2. Fill in the form below with your player name and submit it.
3. Before deleting, we check that the request comes from the account holder and may ask follow-up questions for this purpose. We confirm receipt by reply e-mail and delete the account within 30 days. A confirmation follows once deletion is complete.

Deletion request

Name

E-mail address

MessagePlease delete my SHARDFALL account. Player name: Friend code:

We reply to this e-mail address. Your player name and friend code are shown in the app under Profile.

Please leave empty

We use your details solely to handle your request. Details in the privacy policy. Required fields are marked; without them we cannot reply.

Send deletion request

Which data is deleted?

• the online account with display name (for registered accounts, including the password hash)
• rating, rankings, league registrations and server-verified online achievements
• friends, friend requests, blocks and mutes
• clan membership, including requests and invitations
• stored reports and fair-play metrics linked to your account
• the link between subscription and daily quota and your account

Which data is not deleted, or only after a period?

• Local data (campaign, achievements, settings, replays) is stored exclusively on your device. Remove it via “Settings → Reset data” or by uninstalling the app.
• Payment and billing data is processed by Google, Apple or Paddle as independent controllers; we have no access to it. Statutory retention obligations of these providers remain unaffected.
• Operator log entries: as proof of deletion, one entry remains with account ID, name, time and whether you or we deleted the account. Earlier moderation entries (for example bans) are kept only for as long as necessary to prevent abuse.
• Database backups are overwritten on a rolling basis; deleted data disappears from them when the backup period expires.

Subscription

Deleting the account does not end an active “Kommandant Online” subscription. Please cancel it separately with Google Play, the App Store or Paddle (instructions).

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